terms & conditions
Please read this agreement in its entirety before you continue to use this web site or associated services. This document contains information regarding all services offered by caeus.com™; it is your responsibility to make sure you have read and understood everything which relates to the service(s) you are using.
- Introduction
- These terms and conditions ("terms") constitute a legal agreement between you ("you", "your", "the user", "users", "the customer", "clients") and caeus.com Ltd. ("caeus.com", "we", "us", "our").
- caeus.com Limited is a Private Limited Company registered in England and Wales under Company No. 06817306 with registered office at
Liverpool Innovation Park, 360 Edge Lane, Liverpool L7 9NJ. Our contact telephone number and other contact details, along with our office opening hours, can be found on our "Contact Us" page, accessed via this web site's main menu situated above. - Please read these terms carefully before using this web site. If you do not accept these terms, please do not use this web site. By signing up, clicking on the button that stipulates agreement to the following terms and by using this web site, whether or not you have created an account and logged in, you agree to be bound by the terms and conditions of this agreement ("agreement"). You must also read in full our separate Privacy Policy for information concerning how we deal with the personal information with which you provide us. By accepting these Terms and Conditions, you expressly consent to the use and disclosure of your personal information as described in the Privacy Policy.
- You agree to indemnify caeus.com, its subsidiaries, affiliates and licensors against any losses, expenses, costs or damages howsoever incurred by any or all of them as a result of your breach of the terms of this agreement or your unauthorised use of this web site and its content and related rights.
- caeus.com reserves the right to modify this agreement at any time without notice. Any changes to this document shall be applicable with immediate effect and the continued use of this web site and related service(s) indicates your full acceptance of any and all new terms. It is therefore your responsibility to check this page regularly for any changes.
- Legal Ownership
- This web site is owned and operated by caeus.com Ltd., which is based in the UK and owned by Paul Freeman-Powell. Unless specifically stated otherwise, all of the content featured or displayed on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("content"), is owned by caeus.com, its licensors and its content providers. The name "caeus.com" and the caeus.com logo are both trademarks of caeus.com Ltd. and may not be used without permission.
- All elements of caeus.com's web sites, including, but not limited to, the general design and the content, are protected by trademarking, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with caeus.com or one of its subsidiaries, no portion or element of this web site or its content may be copied or retransmitted via any means and this web site, its content and all related rights shall remain the exclusive property of caeus.com or its licensors unless otherwise expressly agreed. In cases of serious breach, legal action may be pursued in order to protect caeus.com's interests.
- caeus.com provides advertising space for publishers on its web pages, and any images or text included in such adverts remains the copyright of its respective owner.
- Disclaimers
- This web site and its content are provided "as is" and "as available" and caeus.com excludes to the fullest extent permitted by applicable law any liability or warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. The functions embodied on, or in the materials of, this web site are not warranted to be uninterrupted or without error. You, not caeus.com, assume the entire cost of all necessary servicing, repair or correction due to your use of this web site.
- Except as specifically stated in these Terms and Conditions, the Privacy Policy, or elsewhere on this web site, or as otherwise required by applicable law, neither caeus.com nor its directors, employees, licensors, content providers, affiliates or other representatives will under any circumstances whatsoever be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, misuse of, your inability to use, or the performance of this web site or the content whether or not we have been advised of the possibility of such damages.
- caeus.com uses reasonable efforts to ensure the accuracy, correctness and reliability of the content, but we make no representations or warranties as to the content's accuracy, correctness or reliability.
- Pages on this or any other caeus.com web sites may contain links to external web sites which are in no way associated with caeus.com. No responsibility can be taken for the content and accuracy of external web sites and caeus.com does not endorse or condone any material contained within external web sites. The views expressed on web sites linked to herein or any emails received are solely those of the individuals providing them and do not reflect the opinions of caeus.com, its parents, affiliates or subsidies. We are not responsible for any content contained on any such web site or any loss suffered by you in relation to your use of such web sites. You waive any and all claims against caeus.com regarding the inclusion of links to outside web sites or your use of those web sites.
- Mailing and Preferences
- If you authorise us to send you promotional materials, we may do so using either the email or the mailing addresses you provided on the registration or billing information screens. From time to time we may notify you of special promotions, new products or services, or other information that may interest you.
- Should you not wish to receive this type of information, you will be able to express this desire by clicking on the appropriate button or checkbox when first asked to respond to the issue, or by modifying your profile at anytime thereafter - we will not send you information if you expressly inform us you do not wish to receive such materials.
- If you would like to revise the information provided to us, or feel that what we currently have on record is incorrect, you may update the information in the "My Account" section of this web site.
- Submissions
- Where you are invited to submit a suggestion, bug report or any other contribution to caeus.com (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant caeus.com a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in caeus.com's Privacy Policy. If you do not want to grant to caeus.com the rights set out above, please do not submit your contribution to caeus.com.
- Further to the above paragraph, by submitting your contribution to caeus.com, you warrant that your contribution is your own original work and that you have the right to make it available to caeus.com for all the purposes specified above, it is not defamatory, it does not infringe any law; and you agree to indemnify caeus.com against all legal fees, damages and other expenses that may be incurred by caeus.com as a result of your breach of the above warranty, and to waive any moral rights in your contribution for the purposes of its submission to and publication on caeus.com and the purposes specified above.
- Computer Repair & Technical Support Services
- Free callout offer is available to the South Liverpool area only. Callouts to locations outside of this area may attract an extra callout fee, at our sole discretion. By arranging and booking a callout from a caeus.com support technician, you agree to pay any relevant callout charge(s) as advertised. If you wish to cancel an appointment, you must cancel at least 2 (two) hours in advance in order to qualify for a refund. If applicable, the callout fee will be payable even if you decide not to authorise us to go ahead with the work after an estimate has been presented. You assume the cost of all call charges.
- You must sign and agree to indemnify caeus.com, its subsidiaries, affiliates and licensors against any software or data losses, warranty invalidations, expenses, costs or damages to hardware or system configuration, howsoever incurred by any or all of them as a result of work which you have requested and agreed to have carried out. By submitting your equipment to caeus.com, you warrant that it belongs to you and/or that you have the right to make it available to caeus.com for the purposes of repair, upgrade, modification or otherwise as specified in your individual quote. You agree to indemnify caeus.com against all legal fees, damages and other expenses that may be incurred by caeus.com as a result of your breach of this warranty. It is your responsibility to perform a full system and registry backup before your appointment. No responsibility whatsoever can be taken for subsequent data loss, system instability or any other faults which may occur after work has been carried out.
- When a problem has been diagnosed, there is no guarantee that this is exhaustive and that the prescribed work will cure all symptoms. There may be additional problems with your system which would need to be addressed as a subsequent repair job. The price for any parts which need to be ordered (ie. replacement or upgraded hardware) will be added to the final price.
- Internet and security setup does not guarantee against future virus or other attacks, and it remains your responsibility to update your virus scanner, firewall, operating system and any anti-spyware or anti-adware programs. In the case of wireless networks, you are strongly advised to allow the caeus.com service engineer to set up security protection. Regardless of whether this has been done, no responsibility can be taken for subsequent network intrusions.
- All responsibility for data backup lies with you, the customer, when you request that we format your hard disk(s) in order to perform a clean installation of your operating system. You understand that formatting the partition or hard disc will erase all data on the disc and that only data which you have backed up will remain after this process. Installed programs must be re-installed correctly; in the majority of cases, the Program Files cannot simply be copied back (installation of other programs may be included in the fee paid or may incur additional fees, at the sole discretion of caeus.com). No responsibility can be taken for data which has not been backed up before such an operation.
- Further to the above paragraph, it is your responsibility to inform us if any or all of the files on your hard disc(s) are encrypted, using either Encryption File System (EFS), BitLocker™ Drive Encryption (Microsoft® Windows® Vista™ and Windows® 7 only) or any other encryption methods, so that files can either be decrypted or have the relevant key(s)/certificate(s) backed up before the host disc/partition is formatted. No responsibility can be taken for files which become inaccessible due to encryption after a clean Windows® installation (or any other work) has been performed.
- If you request that we encrypt sensitive data for you (either on an internal hard drive, external hard drive, CD/DVD/BD or USB pen drive) then you assume full responsibility for the security of the password which you choose, and accept that if you forget this password then it is probable that your data will be lost forever (it is theoretically possible to crack the encryption using a "brute force" style attack, however this could take thousands, if not millions, of years to complete - and that's not a joke). You are strongly advised to create a backup of any important data elsewhere, and the responsibility for this backup and the security of this backup lies solely with you. caeus.com accept no responsibility whatsoever for the wellbeing of the data either on the encrypted media or the unencrypted - or encrypted - backup. The methods of encryption and algorithms used to encrypt data are provided and developed by a number of third parties, and caeus.com is not responsible for their suitability or fitness for purpose. We accept no liability whatsoever for algorithms which may be compromised due to advances in cryptanalysis or due to errors on the part of the customer which may aid cryptanalysis or attempts to illicitly decrypt the data.
- It is your sole responsibility to ensure you own the relevant, up-to-date licences for any operating system or other software which you require to be installed. If you do not know or have misplaced your product key/licence sticker, Windows® will be re-installed using the same product key as with your current installation in good faith on the assumption that this is your own, properly and legally licenced product key. If applicable, Microsoft® software must be activated either online or over the phone. No responsibility can be accepted for product keys which fail to activate, in which case a new licence key may need to be purchased. caeus.com does NOT deal in illegal software and you MUST ensure that you have a valid and legitimate licence from Microsoft® to use the Windows® operating system or any other proprietary software. No responsibility whatsoever, in any shape or form, can be taken for any legal action or otherwise which may arise from the use of unlicensed software.
- Not all repairs will be able to be carried out in the customer's home/office. In some cases, your equipment may need to be taken away for repair, which would result in a delay in the repair process.
- "Make your computer run as good as new", "... like new", "... brand new" and other wordings to the same effect refer to the fact that a brand new and fresh installation of the computer's operating system is performed, along with all current updates. The terms "new" and "brand new" are not quantifiable in other terms and the customer understands that performance of the computer will still be limited by the capabilities of the installed software and hardware, along with system configuration.
- All turnaround times stated, whether estimates or guaranteed priority services, include working days only and are defined as from the time the equipment is received by us, and do not include delivery time back to the customer. Priority fees can be used to apply to one job only. If multiple jobs are requested as part of the same order, separate priority fees must be paid for each job which requires it. In the case of data recovery, recovered files can be emailed back to the customer at no extra cost, where pratical depending on total file size, at the sole discretion of caeus.com.
- You must pay the agreed repair charge in full before your computer equipment will be returned to you. Failure to make full payment and/or collect the equipment within a period of 28 days from the date of notification that the equipment is ready for collection, with or without fees outstanding, would constitute a surrender of legal ownership of the equipment to caeus.com Ltd. who may recycle it or make it available for resale in order to cover expenses.
- Data Recovery & Data Destruction Services
- In the cases of data recovery or secure data erasing, your entire hard disk must be taken away for analysis. If you choose to post your laptop or hard disk to us, you assume the cost of all postage, tax and insurance both to and from us. No responsibility can be taken for any damages or losses incurred whilst articles are in transit.
- Payment is due in full prior to attempts to recover data. No work will be carried out until full payment has been received, and the customer will remain liable for the storage media until such a time as full payment is received. If we are not able to recover any of your data at all, you will receive a full refund for the price paid for recovery and any priority fee. This does not include the cost of any postage, tax and insurance both to and from us. In order to qualify for a refund, it must be shown that the computer was not used extensively after the loss of the data, and that no "undelete" programs have been installed or run on the system. If some, but not all, of the requested data can be recovered then a partial refund may be offered, at caeus.com's sole discretion.
- We offer a full money-back guarantee in the event that data remains intact on your hard disc (or other media) after we have performed a secure data erase. The drive in question must be returned to us, at your initial cost, to be analysed and a refund of the initial fee paid, plus any additional postage costs will be issued once confirmed. By using the service you agree to accept the money-back guarantee as full and total compensation in the event of data remaining intact, and that no further compensation or other action(s) will be offered or required.
- If either the hard disc or the files to be recovered are encrypted, you must supply us with the encryption password, key or certificate to facilitate recovery of the lost file(s). No refunds will be available in the case of files which cannot be recovered due to encryption. If such a case arises, additional attempts at recovery may be carried out at the sole discretion of caeus.com, who may require an extra fee to be paid.
- No responsibility can be taken for any of the contents of the hard disk(s), whether recoverable, unrecoverable or not deleted in the first place. As a result of this agreement, caeus.com shall not be liable for any claims regarding the physical functioning of any equipment or the condition/existence of data or storage media supplied before, during or after the service.
- All files for recovery must meet the caeus.com standards of decency, and you agree to allow caeus.com to view any and all files on your hard disk to ensure they are not illegal, illegally obtained, stolen, racist, blasphemous, pornographic or otherwise obscene. caeus.com does not deal in such material and as such any indecent material will be discarded from that recovered. Where illegal material has been recovered and caeus.com has a legal obligation to inform the police or other authorities, this will be done without first informing the customer.
- By submitting your storage media to caeus.com, you warrant that both the media and the data stored on the media belong to you and/or that you have the right to make it available to caeus.com for the purposes of data recovery or data erasing. You agree to indemnify caeus.com against all legal fees, damages and other expenses that may be incurred by caeus.com as a result of your breach of this warranty.
- caeus.com agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment except to employees, independent contractors, lawyers, or agents of caeus.com subject to confidentiality agreements or as required by UK law.
- Web Design / Web Development
- The intellectual property rights of the programming source code used to create any web application belong to Paul Freeman-Powell of caeus.com Ltd. and the agreement is such that unlimited lifetime usage of the code is granted solely for your own personal use and the use of your company/business, whilst the code remains strictly the property of Paul Freeman-Powell, caeus.com Ltd. You may not modify and/or redistribute the code, in whole or in part, nor may you store it in any electronic retrieval system without written consent from caeus.com Ltd., and any unauthorised modifications will immediately invalidate any warranty. Unauthorised redistribution of the code, regardless of whether a fee is charged, will immediately invalidate any warranty or usage rights and may result in legal action.
- You agree to the name and/or a screenshot of the web site being used in publicity – either printed or electronic and to be distributed across all media including the internet – to make up part of the portfolio used to advertise the caeus.com services of web site/database design and construction. In addition, you agree to the placement of a notice on the web site stating by whom it was designed and built with a hyperlink back to the caeus.com web site. The removal of such a notice, unless by prior agreement in writing from caeus.com, will immediately invalidate any warranty or usage rights and may result in legal action.
- The source code used to create any data-driven web application(s) is provided with a limited warranty which covers the code against any bugs or scripting errors which may have occurred during design-time. In the event of such a bug causing the web site to malfunction, the error in the source code will be rectified and re-tested as soon as is possible at no extra charge to either party.
- All code is executed entirely at the user's risk and no responsibility can be taken for any damage either to hardware or software, or any information which is lost or compromised as a result, direct or indirect, of use or misuse of the code.
- It is the responsibility of the third-party hosting company to ensure that their server is stable, secure, up-to-date and configured with the most recent security defences. Whilst every precaution has been taken to ensure that the code is as secure as is currently possible, no responsibility can be taken for data which is stolen or compromised as a result of malicious code put into place by hackers.
- Passwords are encrypted irreversibly so that they cannot be stolen were the database to be compromised by a hacker. At the time of writing this algorithm is not known to be flawed, however no responsibility can be taken should this be proved otherwise.
- The content and copy displayed on the web site is entirely the responsibility of the named customer and no responsibility whatsoever can be taken for any legal issues which may arise as a result of content or use of the web site.
- The web application and its code must not be used to display or distribute illegal, offensive, pornographic, racist, satanic or blasphemous material, or anything which may reflect badly on caeus.com Ltd., the named developer of the web application. Such an incident will result in immediate withdrawal of the rights to use the code, whereupon it must be seen and confirmed in writing that the code has been completely deleted and is no longer in the possession of the named customer. In such circumstances the customer would not be entitled to a refund.
- You are advised to specify Terms & Conditions for users and it is a legal requirement that a Privacy Policy is provided if your web site collects users' personal information or uses cookies. You are free to copy and/or modify the equivalent documents which appear on the caeus.com web site, however these are provided with absolutely no warranty of suitability or merchantability whatsoever and you are strongly advised to seek professional legal advice regarding these important documents.
- Unless separately agreed in writing, customers are required to pay a non-refundable deposit, usually 20% of the total amount quoted, before work on a web site shall commence. Once the web site has been completed it will be demonstrated to the client for the client's approval and an opportunity to request alterations will be given. In the case of web page layouts this will take the form of a JPEG screenshot which will include a watermark indicating that it is a preview. Payment must be made incrementally at least once per month or as otherwise expressly agreed in writing, signed and dated by an authorised caeus.com representative. We reserve and will exercise the right to discontinue work in the event of late or non-payment. Incomplete projects will not be deliverable until full payment has been received. The full remaining balance will be payable before delivery of the finished product. caeus.com will not be held responsible for any losses or other consequences as a result, direct or indirect, of work not delivered, or not carried out, as a result of late or non-payment.
- Web Hosting
- Our web hosting services are provided in conjunction with our partner, UKFast. Acceptance of these Terms & Conditions indicates, in addition, acceptance of the relevant Terms & Conditions displayed on the UKFast web site, which can be found here.
- Commercial use of the web hosting service is permitted. You must not, however, use the hosting service to display or distribute illegal, offensive, pornographic, racist, satanic or blasphemous material, or anything which may reflect badly on caeus.com Ltd.
- caeus.com Ltd. cannot and does not proactively monitor the content of all web sites hosted on its server and as such cannot provide any guarantees that they do not contain material which is illegal or unacceptable as detailed in the point above. You therefore assume full responsibility for the content and material which is displayed on your web site, as caeus.com Ltd. cannot and will not be held responsible for any breaches of law, copyright or intellectual property rights whether in the UK or overseas.
- We remind you as our client that the Internet is a global network and that different laws may apply in different countries, potentially leaving you liable to prosecution by that country. If it is brought to our attention that a potential abuse or breach of any law is taking place, we reserve the right to suspend or remove content without notice and may if necessary inform the relevant authorities without first notifying you.
- If we become aware of suspected, potential or confirmed abuse of the service then we may begin investigations using all legal means at our disposal including any information we have about you, in accordance with our current Privacy Policy. We reserve the right to suspend or terminate web hosting accounts before, during or after such an investigation or as required by law enforcement agencies or by the courts of jurisdiction. Under such circumstances, refunds for hosting paid for yet not received due to termination WILL NOT be available.
- Payment is due in advance for hosting on either a 3-month, 6-month or 12-month basis. You will be invoiced at least 14 days before your next payment is due and payment must be received in order for us to carry on provision of the service.
- If your payment invoice is allowed to go overdue with no payment made, we will take reasonable steps to remind you to make payment. However, we reserve the right to suspend your service at any time after your invoice has become overdue. If you wish to carry on the service you must make full payment of the overdue invoice or invoices, even if your service has been suspended for a period of time. You must allow up to 2 working days for a suspended service to be restored. Under such circumstances, refunds for the period in which hosting was suspended due to late or non-payment WILL NOT be available. After a period of 1 month if no payment is received we will assume that the service is no longer required and we reserve and will exercise the right to delete permanently your account, your web site, any databases and all data WITHOUT NOTICE.
- caeus.com Ltd. will not be held responsible for any losses or other consequences as a result, direct or indirect, of web hosting accounts suspended or deleted as a result of late or non-payment.
- Recycling of Computer Equipment
- We provide a recycling service free of charge to all our customers as part of our policy to help preserve the environment and reduce wastage. Wherever possible old computer equipment will be stripped down and serviceable parts reused or refurbished, reducing the level of resources needed for the manufacture of brand new equipment. All equipment which cannot be reused or is deemed unfit for reuse will be recycled or disposed of in an environmentally friendly manner.
- We will come and collect your equipment at no extra charge if you live near to one of our offices, at our sole discretion. If it is not possible for us to come to collect your equipment, you may send your equipment to us via postal courier, assuming all costs and charges incurred.
- Before handing over your computer equipment you will be presented with a form to sign. By signing this form you grant legal ownership of the computer equipment detailed therein to be transferred to caeus.com Ltd. and once this has been done, it will not be possible to track down or return your equipment to you.
- IT IS YOUR RESPONSIBILITY to ensure that you save any data you want to keep and remove any sensitive or personal information from the equipment. We cannot be held liable for data which is lost, damaged or erased from computer equipment detailed on this form. We will not be held liable for any consequences which arise as a result of data left on the equipment, including any use or disclosure of such information.
- Competitions
- Competitions ("Competition") on this web site are operated by caeus.com.
- These prize draws and other competitions are open to all individuals aged 13 and older who have created a free account with caeus.com during the competition period set out in the specific information for that competition. No purchase is necessary.
- Submitting an entry into a competition shall be deemed an unconditional acceptance by you of these Terms and Conditions ("Terms"). Thereafter the Terms shall be binding on you in this Competition, and a breach of any part of these Terms shall result in your being disqualified from any competitions.
- Entry to competitions is free for all caeus.com members in the case of competitions conducted via our web site, or in the case of competitions entered by SMS this may incurr a charge plus the standard network operator's SMS rate. The user assumes the cost of all telephone line rental and charges from their Internet Service Provider.
- Only one entry per person is permitted. Multiple entries will be disqualified.
- Winners will be randomly drawn from all qualifying entries at each Prize Draw. Each winner will receive a Prize. Only the winners will be contacted personally.
- The decision of caeus.com's judges is final and conclusive in all circumstances and no correspondence will be entered into.
- The specification of the prize ("Prize") will be detailed on the web pages advertising the competition. caeus.com may, in its sole discretion, substitute a reasonable alternative for the Prize at any time. The exact content of the package is not guaranteed and may change at the sole discretion of caeus.com.
- caeus.com arranges competitions in good faith and accepts no responsibility for any defects, including but not limited to those affecting operation or function, of the prize.
- Prizes cannot and will not be exchanged for their money counterpart. The exact date of shipment may vary depending on market availability and stock. caeus.com does not accept any liability for any prize which is lost, delayed or damaged in the post or otherwise not validly received by you.
- If you win, you agree to have your name and location (but not your email address) published on the caeus.com web site.
- You have made certain representations of honesty to caeus.com in submitting entry to the competition. caeus.com has relied on the accuracy and truth of such representations. Should caeus.com or its agents become aware of any fraud, deceit, omission or similar action undertaken in connection with the competition entry (in caeus.com's opinion, which shall be final), caeus.com reserves the right to forfeit your place on the competition (without giving any reason and without notice).
- Incomplete entries will be void and late entries will not be accepted (in caeus.com's absolute discretion).
- caeus.com shall be entitled, in its absolute discretion, to cancel the competition with immediate effect by stating the same on the relevant website without any liability in respect thereof.
- caeus.com shall not be liable to perform any of its obligations under the competition or in respect of the prize where it is unable to do so as a result of circumstances beyond its control and shall not be liable to compensate you in such circumstances.
- caeus.com is in no way affiliated with any or all of the companies providing or who manufactured the prize(s). All other product or service names are the property of their respective owners.
- Miscellaneous
- Credit and debit card payments for any service from caeus.com are processed by a third-party service provider using industry-standard fraud protection methods to ensure maximum security of your payments. However, caeus.com is unable to accept any responsibility for any losses which occur whilst customers are using services provided by a third-party company.
- Once a product or service has been provided (eg. a web site or recovered data has been delivered, or computer repair has been carried out) and the sale has been completed, no refunds will be given unless the sale is found to be in breach of the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982 or the Sale and Supply of Goods Act 1994. This includes where an order has been placed and paid for but equipment has not been sent to us or not received by us. All requests for a refund must be made within 28 days of the original sale. No correspondence regarding refunds will be entered into after this time.
- For items purchased via the internet, over the phone or by mail order, distance selling regulations apply. Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item was delivered. To cancel your purchase during this cooling-off period, please contact us using the link above. Please note that you will be responsible for any costs involved in returning items to us unless the item is damaged or faulty, or if you have received the item in error. For more information about current regulations, please visit the Consumer Direct web site.
- Discounts for students or other organisations may be available against labour costs and callout or other fees. Discounts cannot be used against the cost of replacement hardware or other third-party products/services. If in any doubt please enquire before placing your order. Qualifying discounts are given at the sole discretion of caeus.com. In order to qualify for a discount, you must present a valid and current NUS card or other qualifying identification. Qualifying discounts cannot be used in conjunction with any other offers. caeus.com reserves the right to refuse a discount for whatever reason if we have suspicion or reason to believe that your ID card or status may be invalid. Discounts must be claimed at the time of the sale; it is not permitted to claim a discount once an account has been settled.
- Only one account may be registered per person, and all information supplied must be correct, truthful and up-to-date. By signing up and accepting this agreement, you affirm that the information you have supplied is correct and you understand that it is illegal to supply information which you know to be false. It is your responsibility to protect your account details; you must never write down or disclose your password or other sensitive information. caeus.com employees will NEVER ask for your password either over the phone or via email. caeus.com cannot be held responsible should you leak these details to anyone else under any circumstances.
- If you fail to abide by these terms and conditions, you will be sent an email detailing the way in which you have broken your agreement with caeus.com. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. If caeus.com considers such behaviour to be serious and/or repeated, caeus.com may use whatever information that is available to it about you to stop any further such infringements. For more information, please see our Privacy Policy.
- No action of caeus.com, whether verbal or written, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions or Privacy Policy. Should any clause of these Terms and Conditions or Privacy Policy be found to be unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.
- Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain categories of damages. Therefore, some or all of the limitations above may not apply to you to the extent that they are prohibited or superseded by state or national provisions.
- These Terms are not intended to nor shall create any rights, entitlements, claims or benefits enforceable by any person that is not a party to them. Accordingly no person shall derive any benefit or have any right, entitlement or claim in relation to this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999.
- Any action taken by caeus.com will be determined on an individual basis and will not suggest any particular precedent.
- This agreement is governed by the laws of England and Wales whose courts are the courts of exclusive jurisdiction.
